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Category: Alerts & routing

Alert support when a review asks for a refund

Automatically alert your support team when a user asks for a refund in a public store review.

What this template does

This template continuously monitors your App Store and Google Play reviews to automatically detect the signals that matter most: critical bugs, feature requests, billing issues, and churn risks. The goal is to turn noisy store reviews into clear, actionable workflows for your product, support, and engineering teams.

Why this template matters

  • Catch critical signals directly from your App Store and Google Play reviews instead of reading them manually.
  • React faster with automated alerts and AI replies, without adding more work for support or product teams.
  • Turn noisy store reviews into structured, actionable workflows inside your existing tools (Slack, Jira, Notion, etc.).

How this template works in Revibu

  1. Connect your iOS and Android apps to Revibu in a few minutes.
  2. Open the automation templates library and activate this template with one click.
  3. Fine-tune filters, channels and destinations so it fits your stack and process.
  4. Let Revibu monitor your store reviews and trigger this workflow automatically.

Next steps

Sign in to Revibu, open the Automations tab and enable this template. You can start on the Free plan and upgrade as your review volume grows.