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    • Terms of Service

    Effective date: 4 December 2025

    1. Introduction

    These Terms of Service (the "Terms") form a legally binding agreement between you ("you" or the "Customer"), whether acting as an individual or on behalf of a company or other organisation, and SaaSloop OÜ, operating the Revibu product ("Revibu", "we", "us", or "our").

    By accessing or using Revibu in any way (including visiting revibu.com or app.revibu.com, creating a workspace, connecting your stores, or using our APIs or integrations), you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Services.

    We may update these Terms from time to time. When we make material changes, we will update the "Effective date" above and, where appropriate, notify you via the product or by email. Your continued use of Revibu after the changes have become effective constitutes your acceptance of the updated Terms.

    2. Scope of the Services

    Revibu is a B2B SaaS platform that helps teams collect, analyse and act on app store reviews, generate and publish replies, create issues in third-party tools and send alerts via integrations and automations.

    In these Terms, "Services" or "Revibu" refer collectively to our websites (including revibu.com and app.revibu.com), the Revibu web application, our APIs, integrations, related documentation, onboarding and support.

    The Services are not intended for consumer, personal or household use. You are responsible for ensuring that your use of Revibu complies with all laws and regulations applicable to your organisation, your app(s) and your end-users.

    3. Eligibility and business use

    By using Revibu, you represent and warrant that:

    • You are at least 18 years old and have the legal capacity to enter into a binding contract.
    • If you use Revibu on behalf of a company or organisation, you have the authority to bind that entity to these Terms, and all references to "you" refer to that entity.
    • You are using the Services for professional or business purposes and not as a consumer.
    • You will comply at all times with these Terms and with all applicable laws, regulations and third-party terms (including Apple App Store and Google Play terms).

    If at any time you no longer meet these conditions, you must stop using the Services.

    4. Accounts, workspaces and security

    To use most features of Revibu, you must create an account and one or more workspaces. You are responsible for all activity that occurs under your account and within your workspaces.

    • You must provide accurate, current and complete information when creating your account and organisation, and keep it up to date.
    • You must keep your login credentials confidential and not share them with third parties. You are responsible for maintaining appropriate access controls within your organisation (for example, assigning roles to owners, admins and reviewers).
    • You must promptly notify us at support@revibu.com if you suspect any unauthorised access to your account or any security incident related to your use of Revibu.
    • We may suspend or restrict access to your account if we reasonably believe there is a security risk, a breach of these Terms, or misuse of the Services.

    You are responsible for managing invitations to your workspace(s) and for any actions taken by users you invite, including compliance with these Terms.

    5. Subscriptions, fees and billing

    Revibu is offered on a subscription basis with different plans (including free and paid tiers) as described on our pricing page. By subscribing to a paid plan, you agree to pay the applicable fees and taxes.

    • Billing processor: payments are processed securely by Stripe on our behalf. You authorise us and Stripe to charge your selected payment method for the subscription fees and any applicable taxes.
    • Billing information: you must provide accurate and complete billing information (including company details, VAT number where applicable and a valid payment method) and keep it up to date.
    • Recurring billing: paid subscriptions renew automatically at the end of each billing period (monthly or yearly, as selected), unless you downgrade or cancel before the renewal date.
    • Plan changes: you may upgrade or downgrade your plan as allowed by the product. Changes may take effect immediately or at the next billing cycle, as indicated in the interface. Some limits (for example on apps, automations or AI usage) may change immediately.
    • Fees and changes: we may update our prices or plan structure in the future. Any price changes will apply from the next renewal period and, where required by law, we will inform you in advance.
    • Refunds: unless otherwise required by law or explicitly stated in writing, all fees are non-refundable. This includes situations where you do not use the Services during a billing period, or where you downgrade or cancel before the end of the current period.

    If a charge is declined or your payment method fails and you do not remedy the situation promptly, we may suspend or terminate your paid access and/or downgrade your workspace to a free plan.

    6. Acceptable use of the Services

    You must use Revibu in a reasonable, lawful and responsible way. In particular, you agree that you will not:

    • Use the Services in any way that violates applicable laws, regulations or third-party rights, including app store policies, privacy laws or intellectual property rights.
    • Attempt to gain unauthorised access to the Services, to other users' accounts, or to systems or networks connected to Revibu.
    • Probe, scan or test the vulnerability of any system or network, or breach or circumvent any security or authentication measures.
    • Interfere with or disrupt the operation of the Services (for example, by overloading infrastructure, using abusive automation or attempting to bypass technical limits).
    • Use Revibu to send spam, unsolicited communications or abusive, discriminatory, harassing or illegal content (including through generated replies).
    • Use the Services to build a competing product, to reverse engineer features, or to copy user interfaces, workflows or concepts in a way that infringes our intellectual property rights.
    • Resell, lease, sublicense or otherwise provide the Services to third parties without our prior written consent, except as part of normal internal use within your organisation.
    • Misrepresent your identity or affiliation, or impersonate another person or organisation when using Revibu or publishing replies on app stores.
    • Upload or process malicious code, viruses, or any content designed to damage or interfere with software, hardware or data.

    We reserve the right to investigate any breach of this section and to suspend or terminate access to the Services where we reasonably believe a violation has occurred.

    7. Customer content and AI features

    You may use Revibu to fetch, view and act on app store reviews, to create templates and knowledge base entries, and to generate or publish content (such as review replies) using our AI and automation features.

    As between you and us, you remain solely responsible for the content you or your users create, configure, approve or publish via Revibu ("Customer Content"), whether or not it was assisted by AI.

    • You are responsible for ensuring that Customer Content is accurate, lawful and compliant with applicable app store policies and other third-party terms.
    • You should never publish AI-generated replies without appropriate human review when required by your internal policies, applicable laws or app store rules.
    • You are responsible for any decisions made on the basis of insights or suggestions produced by Revibu's AI features.
    • You confirm that you have all necessary rights, licences and consents to process your app reviews and related data through Revibu and to use Customer Content as configured by your organisation.
    • You must not use Revibu to generate or publish content that is illegal, defamatory, hateful, discriminatory, misleading or otherwise in breach of app store rules or applicable law.
    • We do not claim ownership of your raw Customer Content (such as your app reviews or your own templates and knowledge base entries).
    • You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit and display Customer Content solely as necessary to provide, secure and improve the Services.
    • We may use aggregated and anonymised data (for example, statistics on review volumes, categories or automation usage) to improve Revibu, develop new features and produce benchmarks, provided that this data cannot reasonably identify you or your end-users.

    Our AI features rely on models that may occasionally generate inaccurate, incomplete or inappropriate output. We do not guarantee the correctness of any AI-generated content and you should review it before relying on it or publishing it.

    Where we rely on third-party AI providers, this is done under data processing agreements that restrict how they may use your data, as further described in our Privacy Policy and data processing terms.

    8. Integrations and third-party services

    Revibu connects to external services such as Apple App Store Connect, Google Play Console, Jira, Linear, Notion, Slack, Microsoft Teams, Discord and other tools you choose to enable.

    • You are solely responsible for complying with the terms and policies of these third-party services, including app store rules and workspace or project permissions in your tools.
    • When you connect an integration, you authorise us to access and process the data strictly necessary to provide the relevant features (for example, fetching reviews, creating issues, sending messages).
    • We are not responsible for any unavailability, changes, limits, security incidents or errors caused by third-party services, nor for their handling of your data once it leaves our infrastructure.
    • If a third-party service or integration becomes unavailable or materially changes its API or policies, we may need to modify, limit or discontinue the corresponding features in Revibu.

    Your relationships with third-party services are governed by your separate agreements with them. These Terms do not create any relationship between us and those third parties on your behalf.

    9. Intellectual property and licence to use the Services

    Revibu, including all underlying software, code, infrastructure, design, interfaces, documentation, trademarks, logos and other content we provide (collectively, the "Revibu Materials"), is owned or licensed by SaaSloop OÜ and protected by applicable intellectual property laws.

    • We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes, in accordance with these Terms and any applicable plan limits.
    • Except where expressly permitted by law, you must not copy, modify, adapt, translate, create derivative works from, reverse engineer, decompile or disassemble the Revibu Materials, nor remove any proprietary notices.
    • Nothing in these Terms transfers any ownership rights to you. All rights not expressly granted here are reserved by SaaSloop OÜ and its licensors.

    If you choose to provide feedback, ideas or suggestions about Revibu ("Feedback"), we may use it freely without obligation or compensation to you. You waive any rights you may have in such Feedback to the maximum extent permitted by law.

    10. Privacy and data protection

    Our handling of personal data in connection with the Services is described in our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains in particular how we collect, use, protect and share data when you visit revibu.com or use the Revibu app.

    Where we process personal data on your behalf as a data processor (for example, end-user data contained in app reviews), our relationship will also be governed by our data processing terms, which form part of the agreement between you and SaaSloop OÜ to the extent required by applicable data protection laws (such as the GDPR).

    11. Service changes, availability and beta features

    We continuously improve Revibu and may update features, interfaces and technical implementation from time to time.

    • We may modify, enhance, temporarily suspend or discontinue parts of the Services for maintenance, security or operational reasons. Where reasonably possible, we will aim to schedule maintenance to minimise disruption.
    • We may introduce new features, change or remove existing ones, or adjust plan limits and quotas. Material changes to pricing or to the core nature of the Services will be communicated in advance when reasonably practicable.
    • We may offer early-access, beta or experimental features. Such features may be offered "as is", may be subject to additional terms and may be modified or discontinued at any time.

    While we use reasonable efforts to keep Revibu available and performant, we do not guarantee uninterrupted or error-free operation and cannot be liable for outages or issues caused by factors beyond our reasonable control (such as hosting provider incidents, internet problems or third-party API failures).

    12. Term, suspension and termination

    These Terms apply from the moment you first access the Services and remain in effect until your account and all associated workspaces are closed, unless terminated earlier in accordance with this section.

    • You may cancel your subscription or close your workspace at any time via the product interface or by contacting us. Unless otherwise specified, cancellation will take effect at the end of the current billing period.
    • We may suspend or limit your access to the Services immediately if we reasonably believe that you are in breach of these Terms, that your use poses a security, operational or legal risk, or that your account is being used fraudulently.
    • We may terminate your account or a workspace with reasonable notice if we decide to discontinue the Services in whole or in part, or if you fail to pay fees that are due despite reminders.
    • Upon termination, you should export any data you wish to retain before your access ends. We may delete or anonymise data associated with your account after a reasonable retention period, subject to our legal obligations and technical backups.

    Termination of the Services does not affect any payment obligations accrued before termination or any provisions of these Terms that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity and governing law).

    13. Disclaimers

    To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. We do not make any promises or warranties about the Services, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or suitability for your specific use case.

    In particular, we do not warrant that the Services will be uninterrupted, error-free, free of security vulnerabilities, or that they will meet your performance, accuracy or compliance requirements. AI-generated suggestions and replies are probabilistic and may be incorrect or inappropriate; you remain responsible for reviewing and validating them before use.

    14. Limitation of liability

    Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (for example, liability for death or personal injury caused by negligence, or for intentional misconduct).

    • To the maximum extent permitted by law, neither SaaSloop OÜ nor its directors, employees or contractors will be liable to you for any indirect, incidental, consequential, special or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunities, arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such damages.
    • To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Services or these Terms, whether in contract, tort (including negligence) or otherwise, is limited to the amount actually paid by you to us for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.
    • You remain responsible for configuring and using the Services in a way that is appropriate for your organisation, for reviewing AI-generated content before publishing it, and for complying with app store rules and applicable laws. We are not liable for sanctions, removals, rejections or other actions taken by app stores or third parties as a result of your use of Revibu.

    15. Indemnity

    You agree to indemnify, defend and hold harmless SaaSloop OÜ and its directors, employees and contractors from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services in breach of these Terms or of applicable law; (b) Customer Content you create, configure or publish through Revibu; or (c) any misuse of integrations or third-party services connected to your workspace.

    16. Governing law and dispute resolution

    These Terms, and any dispute or claim arising out of or in connection with them or with the Services, are governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law rules.

    Any dispute arising out of or in connection with these Terms or the Services shall be submitted to the exclusive jurisdiction of the courts of Estonia, with the Harju County Court (Harju Maakohus) as the primary venue, unless mandatory law provides otherwise. If you are entitled to mandatory consumer protections under the laws of your country of residence, this clause does not deprive you of those protections; however, as stated above, Revibu is intended for business use.

    17. Miscellaneous

    • Entire agreement: these Terms, together with any plan-specific conditions, our Privacy Policy and our data processing terms (where applicable), form the entire agreement between you and SaaSloop OÜ regarding the Services and supersede all prior agreements or understandings.
    • No waiver: our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later.
    • Severability: if any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect and will be interpreted so as best to give effect to the original intent.
    • Assignment: you may not assign or transfer these Terms or your rights and obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets or corporate reorganisation, provided that this does not reduce your rights under the agreement.
    • Independent contractors: nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and SaaSloop OÜ.

    These Terms are drafted in English. Translations may be provided for convenience, but in case of conflict, the English version will prevail to the extent permitted by law.

    18. How to contact us

    If you have any questions, concerns or requests regarding these Terms or the Services, you can contact us at support@revibu.com.

    SaaSloop OÜ - Revibu Registry no.: 17245906 EU VAT: EE102863640 Company registered in Estonia.